Channel 4 Learning Privacy Policy


Last updated: 22nd May 2018


This privacy policy governs the collection, storage and use of personal information collected by us, Discovery Education, as the owner of (the “Site”). Specifically, this privacy policy provides you with details about the personal information we collect from you, how we use your personal information and your rights regarding the personal information we hold about you.


Please read this privacy policy carefully, by accessing or browsing the Site or by purchasing from the shop, you confirm that you have read and understood the privacy policy in its entirety.



We respect your right to privacy. Our overall aim is to ensure that our collection and use of personal information is appropriate for the provision of services to you and is in accordance with applicable data protection laws.


Further details of how we do so is set out in each section of our privacy policy as follows:

  1. Who we are
  2. Personal information relating to pupils
  3. Personal information we collect from you
  4. How we store and use your personal information
  5. How we share your personal information and who we share it with
  6. International transfers
  7. Cookies
  8. Security of your personal information
  9. How long we keep your personal information
  10. Your rights
  11. Third party sites
  12. Changes to this privacy policy
  13. Complaints, questions and suggestions


  1. Who we are

Discovery Education Europe Limited is a company registered in England and Wales (registration number 03261277) whose registered office is at Hythe House, 200 Shepherds Bush Road, Hammersmith, London, W6 7NL and is the owner of Channel 4 Learning and the site at We are the data controller of the information we collect from you.


You can contact us in relation to this privacy policy by telephone on 0800 6 527 527 or email at


  1. Personal Information relating to pupils

Our Site is not directed at children and we do not knowingly collect any personal information from children through our Site. If you are a child and we learn that we have inadvertently obtained personal information from you from our Site then we will delete that information as soon as possible. If you are aware of a child who has provided their personal information to us, please contact us at so we may remove from our systems.


  1. Personal information we collect about you

When you access and browse the Site (including when you submit personal information to us through data entry fields on the website) or fill in an order form for our DVDs we collect the following information from you:

  • Your name
  • Your phone, fax and email details including the school where you work its DfE number and the relevant local authority
  • Your job title
  • Your credit card information, should you make any purchases from our shop
  • Any email communications, including attachments which you send to us
  • How you use our Site and the devices you use to access our Site. This includes collecting unique online identifiers such as IP address.


  1. How we store and use your personal information

We collect, store and use your personal data including your name, contact details and any other information provided for our legitimate interests so that we can

  • Make the Site available to you
  • Provide any services that you request
  • Administer the services requested


We do not believe that our storage and use of your personal information for these reasons will unduly prejudice your rights and freedoms.


Sometimes the use of your personal information is for purposes which are ancillary to the provision of the Site and services. In those circumstances we believe we have a legitimate interest in handling your personal information and do not believe that this storage and use will unduly prejudice your rights or freedoms.


The relevant circumstances are:

  • Detecting and preventing fraud
  • Keeping our websites and IT systems secure
  • For service administration requirements where we need to contact you for reasons related to the provision of services (for example, to confirm a delivery request or to chase overdue payment).
  • In some very limited circumstances we will need to handle your personal information in a certain way to comply with our legal requirements, for example, if we are asked by regulatory bodies or law enforcement agencies to share the information


  1. How we share your personal information and who we share it with

Third-Party providers: we do not sell your personal data to any third-party. However, we do share your data with the following categories of companies in order to provide our services to you.

  • IT infrastructure Companies, that enable us to either deliver the services to you or provide service and support for the products that you have purchased
  • Professional service providers that help us run our business, including website hosts, marketing agencies and advertising partners
  • Fulfilment providers that help us get your order to you, including warehouses and delivery companies.

These companies are authorized to use your personal information only as necessary to provide these services to us.


Compliance with laws and legal proceedings: when we respond to court orders, or legal process or to establish or exercise our legal rights or defend against legal claims. When we believe in our sole discretion it is necessary to share information in order to investigate, prevent or take actions against illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise requested by law.


Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same ways set out in this privacy notice.


  1. International transfers

We do not transfer your personal data outside of the United Kingdom, unless you are an individual located outside of the United Kingdom who has purchased from our website. In that instance your personal data is only used to be able to fulfil that order.


  1. Cookies

Technology such as cookies, beacons, tags and scripts are used by us and our partners, affiliates or analytics or service providers. These technologies are used in analysing trends, administering the Site and to gather demographic information about our users.


We use cookies, for example, to remember users’ settings and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies you may still use our Site but your ability to use some features or areas may be limited.


Please read more about how we use cookies and what information is collected using cookies in our cookie policy here.


  1. Security

Whilst we take appropriate technical and organizational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.


We are committed to protecting your personal information using appropriate technical and operational measures such as access controls that restrict and manage the ways in which your personal information is stored and handled.


  1. How long we keep your personal information

We will retain information, including personal information, for as long as we need to use it for the reasons set out in the privacy policy and will delete it after that time except where we need to keep any personal information to comply with our legal obligations, resolve disputes, or enforce our agreements.


When we are notified that you wish to have your data removed then we delete all personal information from our systems within 30 days of being notified. Please note, your ability to use our Site may be restricted and some areas may not be available to you.


When we are notified that an individual no longer works at a school, then we delete all personal information from our systems within 30 days of being notified.


  1. Your rights

You have certain rights in relation to your personal information. If you would like further information in relation to these or would like to exercise any of them, please contact us at at any time. You have the right to request that we:

  • Provide access to any personal information that we hold about you
  • Update any of your personal information which is out of date or incorrect
  • Delete any personal information that we hold about you
  • Restrict the way that we process your personal information
  • Prevent the processing of your personal information for direct-marketing purposes
  • Provide your personal information to a third-party provider of services
  • Provide you with a copy of any personal information which we hold about you, or
  • Consider any valid objections which you have to our use of your personal information.


We will consider all such requests and provide our response within a reasonable period (and in any event within any time period requested by applicable law). Please note however, that certain personal information may be exempt from such requests in certain circumstances.


If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make.


  1. Third Party Sites

This website contains links to other websites operated by third parties. Please note that this privacy policy applies only to the personal information that we collect through the Site and we cannot be responsible for personal information that third parties may collect, store and use through their website. You should always read the privacy policy of each website you visit carefully.


  1. Changes to this Privacy Policy

This privacy policy was updated on 22nd May 2018.


Please check back regularly to keep informed of updates to this privacy policy. Where we make significant changes to this privacy policy and we have your email address, we will send you notification of these changes.


  1. Complaints, questions and suggestions

We have a nominated member of staff to ensure compliance with all data protection regulations. They can be contacted at 0800 6 527 527 or


If you have any complaints about our Site or services please contact us at 0844 800 4445 or fill out the online contact form found here.


In the EEA you may also make a complaint to our supervisory body for data protection matters (the Information Commissioner’s Office in the UK) or seek a remedy through local courts if you believe your rights have been breached.